Discovery
Business goal, audience, current journey, data, tools and constraints.
From discovery through handover, the process keeps context, ownership, review and measurement explicit.
Business goal, audience, current journey, data, tools and constraints.
Priorities, deliverables, responsibilities, dependencies, timing and fees.
Focused implementation, review checkpoints, testing and issue tracking.
Documentation, access ownership, measurement and next-decision roadmap.
The process is adapted to the scope while preserving clear ownership and evidence.
Existing assets and systems are inspected before replacement is recommended.
Decisions are shown against the customer journey and agreed requirements.
Credentials, integrations, content ownership and follow-up actions stay visible.
A good first conversation should clarify the problem even before a full project is scoped.